GIRELTO / TRAVEL COMPANION NOTES
Effective October 16, 2026. These terms explain how to use Girelto and how orders placed through our store are handled. Read them together with the Shipping Policy, Return Policy and Privacy Policy before submitting an order.
1. Who operates this store
Girelto is operated by Hangzhou Tanchen Network Technology Co., Ltd., with its registered business address at Room 118, 1st Floor, Building 2, No. 388, 21st Street, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China. Xu Daoyou is the Owner displayed for store contact purposes. You can contact us at service@girelto.com. The Girelto brand name identifies this storefront and does not replace the operating company's identity. Shopify provides the commerce platform; your purchase of merchandise from this store is a transaction with our business, subject to the applicable order details and mandatory consumer law.
2. Using the website responsibly
Use the store only for lawful purposes and provide accurate information when interacting with it. Do not try to gain unauthorized access to another customer's account, interfere with the store's operation, introduce malicious software or use automated methods to disrupt shopping. You are responsible for activity conducted through credentials you control and should keep them private. If you believe someone has accessed your account without permission, contact support and use the platform's normal recovery options. We may restrict abusive or unlawful access where reasonably necessary, while preserving the handling of legitimate outstanding orders and any rights that cannot lawfully be excluded.
3. Product information and generated imagery
Our catalog concerns pet travel bags and carriers. Read each product's description rather than relying on a lifestyle setting alone. Product and editorial images may be AI-generated design illustrations; surrounding pets, luggage, blankets, bowls and other scene props are not included unless expressly listed. A picture does not establish exact dimensions, material composition, load capacity, certification or suitability for a particular animal. Where a necessary measurement or specification is not stated, ask us for confirmed information before ordering. Screen settings may affect color appearance. We will address materially inaccurate descriptions in accordance with the facts and applicable consumer rights.
4. Fit, pet welfare and travel restrictions
A carrier should be chosen for the individual animal and the intended route. Confirm the animal has appropriate space and ventilation, and check closure condition before each use. Never force an animal into an unsuitable carrier or leave it unattended inside one. Keep the carrier away from dangerous heat, prolonged direct sunlight and blocked airflow. A pet travel bag is not automatically a vehicle restraint, crash-tested device or airline-approved cabin carrier. No such approval is promised unless a specific, supported statement is made for the exact product. Check current carrier, transport operator and accommodation requirements directly before making a booking.
5. Prices, currency and checkout
Store prices are presented in United States dollars. The final order summary shows the merchandise, discounts, shipping charge and any tax collected at checkout before you submit the order. Review it carefully, as a promotion or a displayed product price does not by itself include every possible charge. Payment options are those actually offered by the checkout; we do not promise that a particular provider is available to every customer. Your provider may apply its own conversion or account charges. We do not ask customers to email full card numbers, security codes, account passwords or one-time authentication codes to complete an ordinary support enquiry.
6. Orders and availability
Submitting an order requests the products and quantities shown in your checkout. An automated receipt acknowledges that the order was received; it does not remove our responsibility to review availability, address information and obvious errors. If an item cannot be supplied or there is a material problem affecting acceptance, we will contact you and explain the available choices, including any refund required. We do not substitute a different product without agreement. Inventory figures are store configuration records and should not be interpreted as a separately audited warehouse statement. If you have a deadline, contact us before ordering rather than assuming that an active product listing establishes immediate dispatch.
7. Corrections, modifications and cancellation
Notify us promptly if you discover an error in the order or need a change. Include the order number and the exact request so we can identify the transaction. We can only confirm a change or cancellation after checking whether preparation or dispatch can still be stopped. A message requesting cancellation is not itself proof that the order has been cancelled. If a price or description error materially affects an order, we will explain it and give the lawful options instead of silently charging an unexpected amount. Once a parcel has been dispatched, a change may require the return process or a carrier action that cannot be guaranteed.
8. Delivery and shipping estimates
Delivery is currently offered to United States destinations through services available at checkout. Order preparation is estimated at 5–10 business days; standard carrier transport is estimated at 10–15 business days after dispatch. The combined standard planning window is therefore 15–25 business days. Preparation and transport are separate. Standard shipping costs $5.99 below a discounted merchandise subtotal of $50 and is free at $50 or more. Expedited shipping costs $7.99 when offered and does not eliminate preparation or promise an unconfirmed arrival date. Consult our Shipping Policy for full details, tracking and delay handling. Mandatory cancellation and refund requirements continue to apply if we cannot ship as promised.
9. Returns and refunds
You may request a return within 30 days of receipt through service@girelto.com. Change-of-mind items should be unused, clean and in their original condition with the supplied packaging and components. Contact us before posting the parcel; the default return destination is the registered business address in China, separate from any dispatch or backend business address. Customers normally bear change-of-mind return postage. Faulty, incorrect or damaged goods are assessed according to their circumstances and applicable law. We inspect received returns and process approved refunds within 10 business days, using the original payment method; provider posting time may follow. Read the complete Return Policy before arranging a shipment.
10. Care and reasonable product use
Follow any instructions supplied with the exact item and use the product only for its intended purpose. Check handles, straps, seams, mesh and closures regularly, especially after storage or travel. Stop using an item with damage that could affect containment or handling. Avoid applying unverified cleaning chemicals, machine washing or heat drying without product-specific instructions. Keep a carrier clean, fully dry and stored away from moisture and chewing damage. General website guidance is educational shopping information and is not veterinary advice or a guarantee of suitability for an animal with a medical or behavioral condition. Ask an appropriate professional when your pet needs individual advice.
11. Website content and intellectual property
The store's original brand presentation, written content, photographs and design elements are protected to the extent provided by applicable intellectual property law. You may view and use the website for personal shopping and keep order records for your own transaction. Do not imply that you are our representative, use our identity to solicit payments or reproduce protected material for an unrelated commercial storefront without permission. Product references and third-party names remain subject to their respective owners' rights. Nothing in these terms claims ownership of rights that belong to someone else or prevents uses expressly allowed by law.
12. Third-party services and links
The website may link to Shopify, a carrier tracking page, a privacy portal or other external services. Those providers operate their own systems and terms. Review the destination before entering information, especially when following a message outside the store. A link is provided for its relevant purpose and is not a promise about every statement or future change on the destination website. We do not control a customer's bank, transport operator or internet service. This does not remove our own obligations for the goods and services we supply, nor does it prevent you from raising a concern about a third party used to fulfil your order.
13. Privacy and communications
Our Privacy Policy explains the personal information handled through shopping and support. Necessary order messages may include confirmation, dispatch, cancellation and return updates. Marketing choices are separate from those transactional communications. Use the available unsubscribe link to stop promotional emails, or contact us for help with a privacy request. Please do not include sensitive credentials or unnecessary information about other people in a support message. The availability of a particular cookie or advertising choice depends on the platform controls and the region in which they apply; a page link does not promise that every automated control appears everywhere.
14. Liability and mandatory consumer rights
We aim to describe products and processes clearly, but the website may occasionally be unavailable or contain an error. Any restriction of responsibility applies only to the extent permitted by law and does not exclude liability that cannot lawfully be excluded. Nothing here removes a mandatory right relating to faulty goods, misleading descriptions, required refunds, personal injury or another protected matter. If a remedy is required by applicable law, a general store statement does not override it. Contact us with the relevant facts so we can assess a problem reasonably; we do not require a customer to surrender non-waivable rights simply to obtain support.
15. Governing law, disputes and updates
Subject to mandatory protections that apply in the customer's place of residence, these terms are governed by the laws of the People's Republic of China, and disputes may be brought before a competent court at the company's location. This clause does not take away any consumer's non-waivable right to bring a claim in another competent forum where applicable law provides it. Contact service@girelto.com first if you wish to explain a concern or seek a practical resolution. We may update these terms for future use and orders, showing the effective date. A later update does not retroactively remove rights or commitments applicable to a previously accepted transaction.